At VelouraLiving, we want you to be completely satisfied with your purchase. If you’re eligible for a refund based on our Return Policy, here’s what you need to know:
When Refunds Are Issued
- Refunds are issued after we receive and inspect the returned product.
- Refunds apply to the purchase price minus any payment processing fees charged by the merchant.
Refund Processing Time
- Once your return is approved, refunds will be processed within 7 business days.
- The refund will be credited back to the original payment method used for the purchase.
Non-Refundable Items
- Shipping fees paid at the time of purchase are non-refundable.
- Any fees related to the return shipping are the responsibility of the customer.
How to Request a Refund
- To initiate a refund, please contact us at Help@VelouraLiving.shop with your order details and reason for return.